Classy Pink Mermaid Straps Satin Prom Dresses Formal Summer Wedding Guest Dresses Wedding Guest Outfits DP732

Step 1: Choose your size and color,click on "Add to Cart"

Step 2: Fill your Custom size/ Custom color or your special needs to your order,we suggest fill your custom size, ( At “Order special instructions”）in your shopping cart .

If you want to give us your custom measurement, we need following measurement. 

*Color ________

*Bust__________inch/cm

*Waist __________inch/cm

*Hips (Your butt ) __________inch/cm

*Your Height ( From your head to your feet without shoes )__________(important)

*your high heels height : __________inch/cm

*Occasion Date_________

We hope you love your dress! But if you are not satisfied with your order, please contact us within 7 days of delivery. Late returns due to you being away on vacation or event cancellations will be rejected without exception.

Please follow the refund guidelines below.
Return Policy:
If you are dissatisfied and would like to return your product within 7 days of receiving it, please contact our website customer service staff, provide the order number you would like to return, and explain why you choose to return it. Please note: We do not accept unauthorized returns from customers. If you have any questions, you can contact us by sending an email.
Customer Service Email: DivineProm@outlook.com. We are happy to help you and will do our best to resolve your issue.

How do I return an item?
Step 1: Submit a Return Request
Please contact our customer support and explain the item you would like to return and why. Please provide a picture or video to illustrate the problem.
We do not accept items that you return directly without checking with us first.
Step 2: Packing
After receiving our return instructions, please pack the item to be returned together with the original packaging. Write your order number on the package so that your package is easily identifiable, so that we can resolve your issue as quickly as possible.
Step 3: Send
Once your return is properly packaged, please send the package to a local courier. As a reminder, please ship your item to us within 7 days after receiving the item to try it on
Step 4: Receive a refund
Most returns are processed within 7 business days after we receive your package. We will refund the same way you originally paid for the order. You will receive a confirmation email after the refund is issued. The original shipping fee and return shipping fee will not be refunded.

PS: Return shipping costs are borne by the customer. The original order shipping fee is also non-refundable. The specific cost of the return should be based on the courier you choose. Shipping costs are not under personal control, please understand that we do not provide return labels. In addition, due to the implementation of new tariff policies in some countries, international shipping costs may be affected, which is beyond our control, please don't be angry about it, please understand, thank you.

What items can be returned or exchanged?
All returns and exchanges must be in their original condition, unworn, unwashed, undamaged, clean, and lint-free. Items must be in their original packaging.

What products cannot be returned or refunded?

(1) Dresses that have been worn, washed, damaged, or altered in any way are not returnable.

(2) Custom dresses are not returnable. If you selected a custom color or custom size when purchasing your dress, you cannot return your dress.

(3) Any changes to the style or fabric of a dress at the customer's request are not returnable.

(4) We do not accept any returns without consulting our customer service.

(5) Because all items (including standard sizes) are made to order, we are unable to accept "buy more, keep one" purchases. Please do not do this.

For all custom-sized dresses:
Here we understand that you may want this dress to fit! To help you, we offer custom sizing for most dresses. Custom sizes take the same amount of time to make and ship to you!

A few things to remember about custom dresses:
Custom dresses are made specifically to the measurements you provide (bust, waist, hips, height, and midriff to floor). This means that once that dress is made, it cannot be worn by anyone else. Therefore, we are unable to accept returns on any custom dresses. Please double check your size and color selections before ordering.
We understand that sometimes small alterations are necessary and we only offer limited compensation for alterations on custom sizes. Simply send us a photo of the receipt you received from your tailor and your order number and we will do the rest! It really is that easy!

How do I exchange my item?
To complete an exchange of your online order, you must complete your return and place a new order of equal or greater value. Please contact us to assist you with your return and new order. The shipping costs for returns and exchanges are paid by the buyer. Please understand.

Can I change my order (size or color)?
Once your order is submitted, if you would like to change the size or color after payment, processing will begin immediately. Please contact us within 24 hours of payment. Please note that color and size cannot be changed once the process has begun. If you do want to change the size or color, additional charges will apply. Please contact us.
When will I receive my refund for my return?
We will inspect and process your return within 5-7 days. You will receive a confirmation via email when your return has been processed. Please allow up to two billing cycles for the return credit to appear on your credit card statement.

Shipping Policy :

Your order is important to us!

After placing an order, you will receive an order confirmation email. When your order is shipped, you will receive an email with a tracking number.

As always, our customer support team is here to serve you! Email: DivineProm@outlook.com for more information.

Normal orders are about 10-25 days

Estimated delivery time = processing time (about 5-15 working days) + shipping time (about 5-10 working days) = about 10-25 working days

Processing time: from the date your payment is received to the order packaging. Processing time usually depends on the clothing style and handwork. Simple clothing can be completed in 5-7 working days, while some complex clothing may take more than 15 days. The shipping method is FEDEX, USPS sent. The shipping is standard shipping, the shipping fee is US$35.00, and the shipping time is 5-10 working days.

Expedited orders are about 7-15 days

Estimated delivery time = processing time (about 4-10 working days) + shipping time (about 3-5 working days) = about 7-15 working days

Processing time: from the date your payment is received to the order packaging. Expedited orders will be prioritized for production and shipment and will be sent to customers as soon as possible. It usually takes 4-10 working days to complete. The shipping method is the fastest FEDEX and DHL. The transportation is expedited transportation, and the transportation fee is US$65. The transportation time is 3-5 working days.

Shipping time: This time is the actual transportation time, which depends on the delivery method you choose.

We offer two shipping methods:

1. Expedited shipping. Expedited shipping starts at US$65.00, the transportation fee is US$35.00, and the worker's overtime pay is US$30.00 (depending on the number and weight of dresses). This method can be delivered within 3-5 working days.

2. Standard shipping. Standard shipping prices start from $35.00 (depending on the number and weight of dresses). This method can deliver within 5-10 business days.

How do I track my order?

When your order has been shipped you will receive an email with your shipping details. These emails will contain your tracking number.

Important Information:

* Expedited orders are accepted here, please email us: to confirm if you can get it on time.

* Shipping options and prices will be displayed at checkout. Shipping costs are based on the weight of your order. We charge the actual shipping costs which are automatically calculated when you place your order.

* Total shipping time for mixed orders of different garments should be calculated using the longest estimated time listed.

* Please note that international orders (outside the UK and Europe) may be subject to taxes and fees. These charges are collected directly by your local customs office. We will not charge you anything extra.

Shipping countries:

-Canada, Mexico, United States:

Free shipping: (total product value US$150+)

Ordinary Express: US$35.00

Expedited Express: US$65.00

-Australia, New Zealand:

Ordinary Express: US$35.00

Expedited Express: US$655.00

-France, Germany, Italy, Spain, United Kingdom:

Ordinary Express: US$40.00

Expedited Express: US$65.00

-Netherlands, Portugal, Denmark, Luxembourg, Greece, Monaco, Belgium, Ireland:

Ordinary Express: US$40.00

Expedited Express: US$65.00

FAQ Help Contact: DivineProm@outlook.com