Cancellation Policy

Cancellation Policy
We recognize the importance of ordering a dress for your special occasion and we put a lot of thought into designing our cancellation policy. We want you to know that most of our garments are made to order and once the production process begins, the materials can no longer be used for other purposes. However, we have some positive news to share – after you place your order, there is still an opportunity to change your decision. Please refer to the cancellation policy outlined below for specific information.
Cancel your order within 24 hours of payment to receive a full refund.
Cancel your order 24-72 hours after payment: 80% refund + shipping costs.
Cancel your order 72-120 hours after payment: 40% refund + shipping costs.
Cancel your order within 120 hours after payment: shipping costs only will be refunded.
Once your order has been shipped, it cannot be cancelled.
If you would like to cancel your order, please contact customer service to proceed.
We feel that this policy strikes a balance between providing flexibility to our customers while also taking into account the resources and efforts involved in the production process. If you have any questions or need further clarification, please feel free to contact our customer support team. We will help you throughout the process.
Note:
Please note that we cannot accept returns if you refuse delivery of your package.
Returns arriving late due to you being away on holiday or event cancellations will be refused without exception.
We are not responsible for lost or damaged return items or packages requiring customs inspection (customer to pay customs clearance charges), please keep your receipt with tracking information, please keep your invoice with tracking information.
Returning items to us from outside Europe - please note that you need to provide the correct information to customs on your return, please state that this is a return without value, we are not responsible if your return is sent back to you.